Payment Methods Presently we accept Money Orders, Cashier's Check, Wire Transfers, Personal Checks, and we NOW accept Visa, Master Card, American Express and all NOVUS credit cards (Discover, Private Issue, and BRAVO).
Credit Card I would recommend using the snail mail Voice mail or fax method for security. Our FAX number is (412)335-4454 Voice Mail number 412-335-4349. Use Email at your own risk.
Wire Transfers All wire transfers must have a minimum order of
$75.00. For a wire transfer, please first submit your completed order form.
Then have your local bank transfer the money to the following address:
Account Number: 107-1505
Title: Dish Doctor's Home Electronics
Routing Number: 043000261
Email Orders Credit card Email orders are presently being reviewed due to security reasons so that you can safely use credit card numbers on the internet.
By Fax You may fax your orders to the following fax number: 412-335-4454
By Snail Mail Please remember to put on postage. All credit card payments, wire transfers, and money orders will be processed immediately, personal checks and cashiers checks will have a wait period of 10-14 days for bank clearance. Mail to:
Dish Doctor's Home Electronics
301 Beighley Road
New Kensington, PA 15068
Shipping We ship 5 days a week and most orders are shipped out the same day the funding clears. Shipping is done by Federal Express and UPS so please do not use any PO Box for the shipping address unless any of these services have delivered to the address before. All over night orders must be received before 2 pm Eastern to be delivered the next business day.
Technical Support Tech support is available at drdon@nauticom.net or at 412-335-4349. Please note your order number in your questions.
Return Policy Dish Doctors Home Electronics must be notified within 10 days of receipt if product is defective or non-functional. At that point we will make arrangments for pickup at no charge to the customer. If the murchandise is found to be defective a replacement will be sent out immediatly. If the merchandise is returned and found to be in proper working order the customer will first be notified via Email with the merchandise being returned C.O.D. including all shipping charges plus a $35.00 bench fee. If problems are found with the merchandise after 10 days the customer will be responsible for all shipping charges.
Warranty All warranties, expressed or implied, are backed in full by each manufacturer. Extended warranties are also available for complete systems and IRD's at an additional charge.
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